Cancellation & Refund Policy

Q: Can As Galleria cancel my order and what happens if payment has been made?

As Galleria reserves the right to refuse or cancel any order placed for a product that is listed at an incorrect price or for any other reason. This applies regardless of whether the order has been confirmed and/or payment has been received. If payment has been made, the full amount paid will be refunded, and the user will be notified accordingly.

Q: Can I return items after purchase?

As Galleria does not offer returns for items delivered without damages or defects. Returns due to change of mind, colour preference, or personal preference are strictly not allowed. However, to maintain the exclusivity and integrity of our creations, returns are accepted under the following terms:

1. Returns are accepted within 3 calendar days from the original date of purchase.
2. Items must be unused, unworn, and in original condition.
3. Packaging, labels, and proof of purchase must be intact.
4. Returns are not applicable for items that show signs of wear, have been altered or washed and are damaged due to customer handling.
5. Personalized or limited-edition items may not be eligible for return.
6. Online orders may be returned by courier or in person at As Galleria boutique.

Return shipping fees are borne by the customer unless the item has a verified manufacturing defect.

Q: Can goods be exchanged after purchase?

Exchange goods is not allowed after making a purchase for any circumstances unless the goods are defective or damaged.